Terms and conditions

Businesses and Homeowners please note – The Department is committed to ensuring that the overall objective, intent and expectations of the Program are met, and for that reason the Terms and Conditions of the Program are subject to change without notice. It is your responsibility to check this website frequently for notifications about changes that may have been made to the Terms and Conditions or any other aspect of Program documentation.  If you do not agree with any changes, then you may opt out of the Program by providing notice in writing to that effect to the Department.

Table of contents

  1. Introduction
  2. General
    1. 2.1. Program objective
    2. 2.2. Definitions
    3. 2.3. Program participation
    4. 2.4. Limitations on Program contribution to Eligible Works
    5. 2.5. Time limits on Eligible Works
    6. 2.6. Outsourcing and sub-contracting permitted
    7. 2.7. No incentives to be offered or accepted
    8. 2.8. GST
    9. 2.9. All works at risk of Homeowner
    10. 2.10. Program changes
  3. Eligibility criteria and processes - Business
    1. 3.1. Eligibility
    2. 3.2. Registration process
    3. 3.3. Quotation process
    4. 3.4. Invoicing process
    5. 3.5. Voucher redemption process
  4. Eligibility Criteria and Processes - Homeowner
    1. 4.1. Eligible Homeowner
    2. 4.2. Voucher application process
    3. 4.3. Payment to the Business at the completion of the Eligible Works
    4. 4.4. Cancellation of vouchers
  5. Due diligence, audit and privacy
  6. Release and indemnity
  7. Disputes and complaints
  8. Program end

1. Introduction

The Home Improvement Scheme has been designed and is intended to support Northern Territory (NT) home owner-occupiers and small businesses through a period of economic transition. The package is time-limited and is directed at encouraging home owner-occupiers to engage a small business to undertake minor improvements, repairs and maintenance on their home.

2. General

2.1. Program Objective

The objective of the Program is to support local Territory small businesses and home owner-occupiers.

2.2. Definitions

Department means the Northern Territory Government, Department of Trade, Business and Innovation.

Eligible Small Business or Business is a Territory Enterprise that:

  • is a legal entity (a natural person or an incorporated entity), with or without a registered business name, and
  • holds a valid Australian Business Number, and
  • has a Labour Force made up of 20 people or less, and
  • was providing its services wholly or substantially in the Northern Territory for at least six months prior to registering to participate in the Program, and
  • has and will maintain during the course of the Program all relevant business, occupation and related permits, licences and insurance coverage required to undertake work in connection with the Program, including valid public liability insurance policy with minimum $10 million cover, and
  • has successfully registered with the Department to be part of the Program. Successful registration is dependent upon satisfactory results of due diligence the Department may conduct (in its absolute discretion), and
  • will carry out the labour component of any Eligible Works it provides a quotation to conduct (ie, does not merely supply products or components to be installed as part of Eligible Works), subject to its right to outsource or subcontract part of Eligible Works under clause 2.6 of these Terms and Conditions.

Territory Enterprise is a business that satisfies all of the following:

  • Operating in the Northern Territory - the enterprise is currently engaged in productive activities (ie production of goods or delivery of services) within the NT.
  • Significant permanent presence - the enterprise maintains an office, manufacturing facilities or other permanent base within the NT.
  • Employing NT residents - the enterprise employs Territorians. An enterprise which relies exclusively on transient, interstate / international labour or a fly-in, fly-out (FIFO) workforce will not satisfy this element.

Labour Force means the total of the persons employed or engaged in the business, whether full-time or part-time, and includes principals of the business.

Audit means the Department’s right to check the original documents and undertake onsite inspections of the property where the works were completed to ensure the works are carried out in line with the application. As a condition of being registered to participate in the Program, the Business agrees to present, upon request by the Department within 10 working days of the request, any Vouchers redeemed, as well as receipts, quotations and / or invoices.

Eligible Homeowner or Homeowner means the owner of a Property (whether freehold or long term / perpetual leasehold) and if the Property is owned by more than one person, then the owners jointly. An Eligible Homeowner (or if more than one, then at least one of them) must reside at the Property on an ongoing and permanent basis as the person’s settled or usual abode. For the avoidance of doubt, an Eligible Homeowner must be a natural person. Incorporated legal entities such as companies, trust structures with a corporate Trustee or associations are not eligible to participate in the Program.

Eligible Works are physical improvements, repairs or maintenance services that would be intended to stay in the Property permanently.

Invoice means  a compliant invoice issued by an Eligible Small Business that matches the compliant quotation given by that Business which forms the basis of the Homeowner’s application for a Voucher.

Maximum Voucher Amount means the sum of $4,000 (exclusive of GST).

Program means The Home Improvement Scheme as described in these Terms and Conditions.

Property means:

  1. a property that is situated in the Northern Territory, and
  2. the property is lawfully used for residential purposes by the Eligible Homeowner, and
  3. the Occupancy Permit / Certificate of Occupancy for any residential dwelling on the property was issued at least six months prior to the Homeowner applying for a Voucher, and
  4. the property is not owned by a homeowner who has been approved for a grant under the First Homebuyer Home Renovation Grant

Related means:

  • in relation to a company:
    • a director or member of the body or of a related body corporate, or
    • a Relative of a director or member, or
    • a Relative of the spouse of a director or member, or
    • an employee of the company or a Relative of an employee of the company.
  • in relation to any other kind of legal entity,
    • a proprietor, partner or any other person exercising control (whether on their own or jointly with others) over the management of the Business, or
    • a Relative of any person falling within i. above, or
    • an employee of the Business or a Relative of an employee of the Business.
  • in relation to a person, means a Relative of that person.

Relative in relation to a person, means the spouse, parent or remoter lineal ancestor, child or remoter issue, or brother or sister of the person.

Voucher means a payment instrument issued by the Department to an Eligible Homeowner to use as part payment for the invoice issued by the Eligible Small Business. A Voucher has a minimum value of $250 and a maximum value of $4,000 (exclusive of GST).

2.3. Program participation

The Program is open to Eligible Small Businesses and Eligible Homeowners.

Applications must be made to the Department and comply with all processes and procedures contained in these Terms and Conditions and that the Department may otherwise set from time to time.

2.4. Limitations on Program contribution to Eligible Works

Eligible Works are limited to works conducted by an Eligible Small Business in relation to one Property for which payment is required via one invoice up to a total value of $20,000 (exclusive of GST).

A Voucher may only be provided by a Homeowner to the Business whose quotation has been accepted by the Department and to no other business or person.

The Voucher must be provided to the Business on completion of the Eligible Works. By surrendering the signed Voucher to the Business the Homeowner warrants and declares to the Department that the works have been carried out to their satisfaction.

A Voucher is not redeemable by the Homeowner or transferrable to any other person whether or not they are a Homeowner.

In accordance with this clause, one Voucher only will be issued for up to the Maximum Voucher Amount payable in respect of one invoice, subject to the following:

  1. The total amount of the Voucher sought must be matched dollar for dollar by the Homeowner (based on the quotation provided by the Business). That is, the total value of the works must be at least double the value of the Voucher issued, subject to the Maximum Voucher Amount.
  2. The amount redeemable via the Voucher is capped in relation to the cost of goods / materials for the project to 50% of the Maximum Voucher Amount (eg a maximum of $2,000 exclusive of GST for a $4,000 Voucher).
  3. If the Homeowner has previously received an approved Voucher through the Program on or prior to 21 October 2016, then the Homeowner is only eligible to apply for a Voucher worth up to the sum of $2,000 (exclusive of GST).

2.5. Time limits on Eligible Works

Works must only commence after an application has been approved by the Department and must be completed within three calendar months of the date of issue of the Voucher. The Program will be running from the announcement date of 5 February 2017 and Homeowners will be able to apply for Vouchers from 20 February 2017 or until grant funds run out, whichever is sooner. Homeowners will be able to apply for a voucher until 31 December 2017. All eligible works must be completed by 15 April 2018 and all voucher redemption applications must be received by 15 May 2018. The Program’s end date is 30 June 2018 (End Date).

2.6. Outsourcing and sub-contracting permitted

An Eligible Small Business may outsource and / or sub-contract part of the labour component of the conduct of Eligible Works to another Eligible Territory Small Business and satisfactory evidence of such must be provided to the Department at the same time as approval for a quotation is sought. Where part of Eligible Works are sub-contracted:

  1. the head contractor must not sub-contract more than 50% of the total value of the labour component of the Works, and
  2. a sub-contractor must be paid within the terms of a valid tax invoice to the Eligible Business, regardless of when a Voucher is redeemed.

2.7. No incentives to be offered or accepted

A Business must not offer to a Homeowner, and a Homeowner must not ask for or accept from the Business (or anyone acting on behalf of the Business), any offer of a benefit (whether the benefit is monetary or otherwise) to the Homeowner or any third party, as inducement to the Homeowner to accept a quotation, other than the completion of the Eligible Works set out and described in the quotation.

2.8. GST

The amount of the Voucher is exclusive of GST and if the Business is registered for GST, then GST will be paid by the Department in addition to the total value of the Voucher at the time of redemption. The Homeowner therefore only pays GST on the difference between the invoice total and the Voucher value after GST is added.

2.9. All works at risk of Homeowner

The registration of Businesses on homeimprovement.nt.gov.au gives no warranties, express or implied, by the Department as to the suitability or calibre of the Business to conduct the works quoted.

The Department will not carry out any specific enquiries in relation to a Business other than those it deems necessary in its absolute discretion. The Homeowner must make all enquiries he / she thinks necessary to ensure that the quoting Business is suitably qualified and experienced to undertake the works, and the Department takes no responsibility whatsoever for any works or conduct by the Business which may not meet the Homeowner’s expectations, including without limitation works that are of unacceptable standard, quality or workmanship. Further, the Department takes no responsibility for any damage or loss of any kind accruing to the Homeowner in the event that the quoting Business fails to complete the work by the cut off dates (or at all), including loss of benefit and use of a Voucher.

By making an application for a Voucher, the Homeowner declares and warrants to the Department that it has read, understood and fully accepts these Terms and Conditions and fully releases and indemnifies the Department against any loss or damage he / she / they may suffer of any nature whatsoever (including without limitation personal injury or death) whether in relation to the goods and materials supplied and / or conduct of the works (or lack thereof).

2.10. Program changes

The Department reserves the right to:

  • vary these terms and conditions, the eligibility criteria or any other documented rule or procedure relating to the Program at any time
  • accept or reject any application for participation in the Program and / or any application for issue or redemption of a Voucher in its absolute discretion
  • remove a Business from further participation in the Program where the Department has reasonably determined that the Business is no longer an Eligible Small Business, is in breach of these terms and conditions or is otherwise not complying with the objective, intent or expectation of the Program, or
  • cease the Program at any time should Northern Territory Government policy change in which case no further Vouchers will be issued.

3. Eligibility criteria and processes - Business

3.1. Eligibility

To participate in the Program, the business must be an Eligible Small Business.

3.2. Registration process

By applying to register with the Department, the Business declares and warrants to the Department that it has read, understood and fully accepts these Terms and Conditions and fully releases and indemnifies the Department against any loss or damage the Business may suffer of any nature whatsoever in relation to the works carried out by the Business for the Homeowner.

  1. Go to I'm a tradie
  2. Choose whether you are a new business applying to register with the Home Improvement Scheme or were previously registered.
  3. If the business is a new applicant, follow the link to the online application form, fill out required details, upload required documents and make the declaration.
  4. If the business was previously registered with the Home Improvement Scheme, follow the link to fill out the email contact details and your existing registration will be re-opened to enable you to update business details, upload any required documents (if applicable) and agree to these new terms and conditions
  5. Fill out the NT Government vendor form (if not already registered as a vendor)
  6. Make the declaration.

3.3. Quotation process

Once the Business has received notification from the Department of its registration to participate in the Program, the Business may be contacted to provide a quotation to a Homeowner. Homeowners will lodge the quotation with the Department as part of their application for a Voucher for contribution to the total cost of the works.

Businesses should note that Homeowners cannot obtain a Voucher in respect of quotes from Businesses which are Related to (or a Relative of) the Homeowner.

The following elements must appear on the quotation:

  • Business name
  • Australian Business Number
  • Business contact person and contact details
  • Quotation date
  • Quotation expiry date
  • Address of proposed works
  • Name of applicant (Homeowner)
  • Description of works
  • Total price (showing any GST component separately)
  • Separately show the cost of goods / materials
  • An estimate of the start and completion dates of the Eligible Works
  • Name, contact details and email address of each sub-contractor to be used and the corresponding value of work undertaken by each sub-contractor (if applicable)
  • Payment terms and conditions, including that a valid NT Government-issued Voucher will be accepted as part-payment upon completion of the agreed works.

Download a quotation template (docx 26 kb) | quotation template (pdf 117 kb).

3.4. Invoicing process

If the Homeowner’s application is approved, they will be issued with a Voucher for the contribution assessed under the terms and conditions of the Program.

Once the work has been completed, the Business must submit its valid tax invoice containing the following information to the Homeowner:

  • Business name
  • Australian Business Number
  • Contact person and contact details
  • Invoice date
  • Address of works
  • Person(s) invoiced (Homeowner) and address / contact details
  • Description of works undertaken
  • Total price (showing any GST component separately)
  • Separately show the price of goods / materials
  • Payment terms and conditions, including that a valid NT Government-issued Voucher is accepted as part-payment
  • Breakdown of the amount covered by the Voucher and the amount not covered by the Voucher.

Download a invoice template (docx 24 kb) | invoice template (pdf 116 kb).

Note: The invoice must match the approved quotation.

The Business must then obtain both the Voucher and the remainder of monies owing on the invoice from the Homeowner and redeem the Voucher through the online redemption process – see section 3.5.

The amount of the Voucher is exclusive of GST and if the Business is registered for GST, then GST on the value of the voucher will be paid in addition to the total value of the Voucher.

The Homeowner therefore only pays GST on the difference between the invoice total and the Voucher value after GST is added.

All works must be completed by no later than 15 April 2018. All applications for voucher redemption must be received by 30 April 2018 for processing.

3.5. Voucher redemption process

Once the Eligible Works have been completed and the Homeowner has paid the invoice using the Voucher and their own monies, to redeem the Voucher the Business must apply to the Department through the online redemption process. The Business must log in to their account and provide the following details:

  • Business details
  • Voucher number
  • Voucher amount
  • Invoice total
  • Total amount paid by the Homeowner (minus the Voucher amount)
  • Attach a scanned copy of the invoice, receipt and Voucher signed by the Homeowner
  • Complete the online declaration confirming that the Business will retain the original Voucher, and a copy of the quotation, invoice and receipt and present them to the Department upon request during an Audit
  • Complete such other declarations as may be contained in the form of declaration on the website, including (where applicable) that any sub-contractors used have or will be paid within the terms of a valid tax invoice.

For assistance with online redemption, Businesses may contact us.

4. Eligibility criteria and processes - Homeowner

4.1. Eligible Homeowner

Only an Eligible Homeowner (see Definition under 2.2) may participate in the Program and apply for a Voucher.  An Eligible Homeowner must not apply for a Voucher if the Eligible Homeowner is Related to (or is a Relative of) the Eligible Small Business that provides a quotation. A Homeowner that is eligible to receive or has received a voucher/ vouchers under the First Homebuyer Home Renovation Grant is not eligible to participate in the Program.

4.2. Voucher application process

In order to apply for a Voucher under this program, the Homeowner must obtain their quote from an Eligible Business, then go to I'm a homeowner and follow the links to fill out the online forms and upload the required supporting documentation, as per below steps:

  • If the Homeowner or their partner / spouse has not received a Voucher under the previous Home Improvement Scheme, go to I’m a homeowner and follow the link to start a new online application; you will be required to fill out the required details, upload proof of owner-occupation of the Property (official photo identification, most recent electricity and rates invoices) and a scanned copy of a compliant quotation and make the declaration (see below).
  • If the Homeowner or their partner / spouse has received a Voucher under the previous Home Improvement Scheme, go to I’m a homeowner and follow the link to fill out an email contact form to request that a new works form be added to your application for you to fill out; you will be required to update your details (if applicable), describe the new works and make the declaration (see below).

The Homeowner must also complete the declaration which states:

  • the applicant is an Eligible Homeowner-occupier of the Property as defined under this Program
  • the works that are the subject of the quotation are Eligible Works and will be carried out on the Property
  • the Property is a legally occupied dwelling (ie has a valid Occupancy Permit / Certificate of Occupancy)
  • no other application for a Voucher under this Program has been made by any other person in relation to the Property
  • the Homeowner is not Related to (or a Relative of) the entity giving the quotation or the sub-contractors used for the works
  • the Homeowner has obtained or will obtain all legally required permits and certifications
  • confirm whether they or another co-owner of their Property have previously received a voucher or not
  • such other declarations as may be contained in the form of declaration in the application form.

For assistance with online applications, Homeowners may contact us and a response will be provided within two business days.

4.3. Payment to the Business at the completion of the Eligible Works

At the completion of the Eligible Works, the Homeowner is required to:

  • sign and date the Voucher
  • remit the Voucher to the Business, and
  • pay the difference between the total invoice and the value of the Voucher from their own funds.

Please refer to clause 2.8. GST for an explanation on how GST is treated under this Program.

4.4. Cancellation of Vouchers

Should the Homeowner require the cancellation of an approved Voucher, they must contact us.

Note: If a Voucher is cancelled and the Homeowner wishes to have a new Voucher issued (for example, because the Homeowner and the Business have agreed to vary the works, or the Homeowner wishes to use the Voucher with a different Business) the Homeowner is required to re-apply for a new Voucher. The new application will be subject to these Terms and Conditions and assessed independently of the first Voucher issued.

5. Due diligence, audit and privacy

The Business and the Homeowner acknowledge that the Department will conduct such due diligence enquiries as it sees fit in order to ensure the integrity of the Program and that the allocated funding is used strictly in accordance with the intent of the relevant government policy. Such enquiries may include (but are not necessarily limited to) company and business name searches on a Business and the Property, onsite inspections of the Property and any other property that may be owned by an applicant Homeowner, checks on Eligible Works, searches of the courts and / or the trustee in bankruptcy.

The Department reserves the right to conduct an audit at any time after redemption or attempted redemption of a Voucher, or within 12 months after the Program ends.

By applying to participate in the Program, the Business and the Homeowner declare that they agree to the Department having access to any private register of information in relation to the Business or Homeowner, and to the Department using, storing and releasing for lawful purposes, their information, including personal information.

 The Department is bound by the Information Act (NT) and will only ever use information in accordance with the Northern Territory Government’s Information Privacy Principles. These principles are available at www.infocomm.nt.gov.au/privacy/information-privacy-principles or by contacting the Information Commissioner Northern Territory on 1800 005 610.

By providing information to the Department under the Program, Businesses and Homeowners agree to the Privacy statement.

6. Release and indemnity

By applying to participate and as a continuing obligation throughout any period of participation in the Program, the Business and the Homeowner declare and warrant to the Department that they have read, understood and fully accept these terms and conditions and fully release and indemnify the Department against any loss or damage he / she / it / they may suffer of any nature whatsoever (including without limitation personal injury or death) caused or contributed to by participation in the Program, the conduct of any works or otherwise.

7. Disputes and complaints

The Department is not responsible for resolving any disputes between Homeowners and Businesses. Homeowners and Businesses must conduct their own due diligence with regards to their contract to carry out Eligible Works on the Property.

For disputes relating to building and construction works quoted / planned and / or conducted by the Business at the Property, the Business and the Homeowner can go to building complaints and disputes and choose the appropriate page and information links.

Consumer Affairs can be contacted on 1800 019 319 or go to www.consumeraffairs.nt.gov.au to find information on dispute resolution.

For disputes and complaints relating to applications for registration as an Eligible Small Business, applications for a Voucher and / or Voucher redemption, the Eligible Small Business or the Eligible Homeowner can contact us.

8. Program end

The Home Improvement Scheme is the result of a decision by the Northern Territory Government to provide a one-off, time-limited economic stimulus.

The Program will be running from the announcement date of 5 February 2017. Business registrations will commence from that day.

Homeowners will be able to apply for a voucher from 20 February 2017 until 31 December 2017. After the End Date of 30 June 2018, vouchers will be of no further force or effect.